They were kind, attentive, and clearly well-trained in providing good service. Despite the room issues, there were some positive aspects of our stay: Reception staff: The staff at the reception was commendable in their efforts to accommodate us. Insufficient lighting: Despite all lights being on, the room remained dark, making it uncomfortable for various activities. Random light switches: The room was filled with light switches, and some of them worked unpredictably, controlling whichever light without any discernible logic. Water supply disruption: We got a notice one day prior, that a complete shutdown of water supply is planned for 3 hours from 10:30-13:30. Confusing AC usage: Understanding whether the AC was on, off, or just ventilating proved to be challenging, as we had to rely solely on the sound it made. Tiny sinks: The sinks were so small that using them often resulted in water spraying back and leaving us wet. Inconvenient towel placement: Towels were placed inside the bath, making it difficult to access them without having to climb inside or open the separation wall at a specific location. Complicated room design: The design featured a moving door separating the shower from the living area, which never closed entirely, requiring constant adjustments to ensure privacy. Absence of carpets: The absence of carpets and the presence of only a grey or white surface added to the room's lack of warmth and comfort. Lack of curtains: Instead of curtains, the room had grey metal walls to darken the space, which gave the room a cold ambiance. Unstable and noisy beds: While the beds were comfortable, they were unfortunately unstable and produced bothersome noises with the slightest movement. Non-functional phone hand-set: The phone in our room was unusable, forcing us to call reception through the base set with a speaker, which was inconvenient. Negative Aspects of the Room: The first impression of the hotel was positive, but as our stay progressed, we encountered numerous issues with the rooms: Malfunctioning reading lamp: One night, we discovered that the reading lamp was not working, and despite reporting the issue, it couldn't be fixed promptly. However, the room quality proved to be far from what we anticipated, and it significantly impacted our vacation. Christian Klaus Christian Klaus, Hotel Manager See more SO/ Viennaĭuring our six-night stay at this hotel in July 2023, we had high expectations of a luxurious experience. The ALLSAFE label stands for our cleanliness standards and ensures that these are adhered to in the hotel. We have intensified hygiene and preventive measures to ensure your safety. Art lovers will also find a young, aspiring art scene here. This is how you come across new architecture in traditional buildings. What makes Vienna special is the fascinating combination of old and new. Vienna's Prater is also close to SO/VIENNA and invites you to visit. Take a walk along the canal to see the exciting street art along the canal and visit the Old Town and its attractions. The Donaukanal’s unusual bars aren’t only for sun-seeking locals. SO/ VIENNA has a spectacular view over Vienna and St Stephen's Cathedral. Award-winning cuisine and an impressive view over Vienna are part of the "Just Say SO" Service. The playful and consciously deliberately rebellious interpretation of luxury makes it a dazzling addition to the local hotel scene. SO/ Vienna is so lively, expressive and energetic so that even experienced travelers are constantly fascinated.
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